Available visits

Additional appointments are billed separately. A one-time appointment does not include ongoing or unlimited messaging.

Before your visit

• You must be physically located in Indiana, Illinois and Florida at the time of your visit.
• You'll need a phone, tablet, or computer with a camera and reliable internet.
• Payment is due at the time of service. We do not bill insurance.
• Have a list of your current medications and allergies ready.

Not for emergencies. Call 911 for a medical or psychiatric emergency, or call or text 988 for mental health crisis support.

Considering membership instead?

Members receive included monthly visits, ongoing secure messaging, and a dedicated provider relationship from $119/month.

Reach our team

• Phone: +1 888-834-4049
• Enrollment & billing: desirie@wrightcare.health
• Clinical questions: ewright@wrightcare.health
• Hours: Monday–Friday, 8am–7pm
• Licensed in: Indiana, Illinois and Florida

Existing members: please use secure messaging in your patient portal for clinical questions. See our Messaging & Response Times policy.

Not for emergencies

If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department. For mental health crisis support, call or text 988 at any time. See our Emergency & Crisis Instructions.

What Membership Is — and Is Not

Wright Care membership is not health insurance and does not replace health-insurance coverage. Membership fees cover only the services specifically identified in the selected plan. Laboratory testing, imaging, medications, emergency services, specialist care, and outside services are not included unless expressly stated.

Membership provides ongoing access to a dedicated provider or care team, included virtual visits, and secure non-emergency messaging as described in your selected plan.

Plans & Included Services

• $199/month — Mental Health Management and Lab Ordering with Review: up to three monthly virtual visits, ongoing secure non-emergency messaging, dedicated provider or care team access, personalized follow-up and care planning, medication-management support when medically appropriate, and lab ordering and review.
• $119/month — Mental Health Management for Anxiety, Depression & Stress: up to two monthly virtual visits, lab ordering and review specifically tied to medication management, dedicated provider or care team access, personalized follow-up and care planning, and medication-management support when medically appropriate.

Unused visits do not automatically roll over. Services beyond your plan may require separate fees.

Billing & Renewal

• Membership fees are billed monthly in advance and renew automatically until cancelled.
• Membership is personal to you and non-transferable.
• We do not bill insurance, including Medicare, Medicaid, or Medicare Advantage.

Clinical Judgment & Eligibility

Services are available only to patients physically located in states where the treating provider is appropriately licensed — currently Indiana, Illinois and Florida. Treatment, prescriptions, and referrals are based on the provider’s clinical judgment and are not guaranteed. Membership provides access to care; it does not guarantee any particular treatment, prescription, diagnosis, or outcome.

Cancellation

You may cancel by written notice to desirie@wrightcare.health before your next billing date. See our Cancellation Policy and Refund Policy for details.

Cancelling a Membership

You may cancel your membership at any time by providing written notice to desirie@wrightcare.health before your next billing date. Cancellation takes effect at the end of the current billing period, and no further charges are made. Monthly fees already billed are generally non-refundable.

Appointments

• Please provide at least 24 hours’ notice to cancel or reschedule an appointment.
• Late cancellations and missed appointments may result in the visit counting against your monthly included visits, or in a rescheduling fee for one-time visits.
• If a visit is interrupted by technical failure or must be rescheduled by the practice, we will promptly offer a new time at no additional cost.

Ending Care

Wright Care may end a membership for non-payment, or when in the provider’s clinical judgment a different or higher level of care is needed. In that case we will provide reasonable notice and help you transition to appropriate care.

Membership Fees

Monthly membership fees are billed automatically and are generally non-refundable once the billing period begins. Unused visits do not automatically roll over.

When Refunds Are Considered

• Duplicate charges
• Billing errors
• Services not provided due to a Wright Care scheduling error

Refund requests may be sent to desirie@wrightcare.health.

Outside Services

Laboratory testing, imaging, medications, emergency services, specialist care, and other outside services are billed by those providers and are not refundable by Wright Care.

No Guarantee of Outcomes

Payment does not guarantee a prescription, medication change, controlled substance prescription, diagnosis, form completion, referral, or specific outcome. All care decisions are based on provider judgment, clinical appropriateness, safety, and applicable law.

Purpose of Secure Messaging

Membership includes secure messaging for non-emergency, clinically appropriate communication — follow-up questions, updates on how a treatment is working, and ongoing support between scheduled visits.

Response Times & Fair Use

• Messages are typically answered within one business day.
• Messaging is monitored during business hours, Monday through Friday. It is not staffed 24/7 and is not monitored for emergencies.
• Messaging is subject to fair-use limitations. Concerns that require examination, testing, or extended discussion may need to be addressed in a scheduled visit.

What Messaging Is Not For

Do not use messaging for emergencies. If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department. For mental health crisis support, call or text 988 at any time. See our Emergency & Crisis Instructions.

Medical or Psychiatric Emergency

Wright Care is not an emergency service and our messaging and phone lines are not monitored for emergencies.

If you are experiencing a medical or psychiatric emergency — including chest pain, difficulty breathing, severe injury, overdose, or thoughts of harming yourself or others — call 911 immediately or go to the nearest emergency department.

Mental Health Crisis Support

The 988 Suicide & Crisis Lifeline is available 24 hours a day, every day. Call or text 988 to reach trained crisis counselors at no cost.

You can also reach the Crisis Text Line by texting HOME to 741741.

Other Resources

• SAMHSA National Helpline: 1-800-662-4357 — free, confidential, 24/7 treatment referral and information
• FindTreatment.gov — locate treatment facilities near you

How We May Use & Disclose Your Health Information

We use and disclose protected health information (PHI) for treatment (coordinating your care, including with your pharmacy and laboratory), payment (processing the fees you authorize), and healthcare operations (quality and safety activities within the practice). We may also disclose PHI when required by law or to prevent a serious threat to health or safety.

We do not sell your health information, and we do not share it with employers or family members without your written authorization, except where disclosure is required by law.

Your Rights

• Inspect and obtain a copy of your medical record
• Request corrections or amendments to your record
• Request restrictions on certain uses and disclosures
• Request confidential communications by alternative means
• Receive an accounting of certain disclosures
• Receive a copy of this notice, and file a complaint with us or with the U.S. Department of Health and Human Services without retaliation

Our Duties

We are required by law to maintain the privacy and security of your PHI, to provide this notice of our legal duties and privacy practices, and to notify you in the event of a breach of unsecured PHI. Questions may be directed to desirie@wrightcare.health.

Nature of Telehealth

Wright Care delivers care through telehealth — live, encrypted video visits between you and your provider. Telehealth offers benefits including privacy, access, and convenience, and it has limitations. Some conditions require in-person examination, testing, or a higher level of care; if so, your provider will tell you and help direct you appropriately.

Location, Technology & Recording

• Care is provided only to patients physically located in states where the treating provider is appropriately licensed — currently Indiana, Illinois and Florida. You agree to confirm your location at each visit.
• If a visit is interrupted by technical failure, we will attempt to reconnect or promptly reschedule at no additional cost.
• Visits are not recorded by either party without the written consent of both.

Clinical Judgment & Emergencies

Treatment, prescriptions, and referrals are based on the provider’s clinical judgment and are not guaranteed. Certain medications cannot be prescribed by telehealth.

Telehealth is not for emergencies. Call 911 for a medical or psychiatric emergency, or call or text 988 for mental health crisis support.

Scope

This policy explains how Wright Care Telehealth collects, uses, and protects information from visitors to this website and patients of our practice. Health information created within the clinical relationship is protected health information governed by our HIPAA Notice of Privacy Practices.

Information We Collect

• Information you provide: your name, contact details, state of residence, and anything you share when enrolling or receiving care.
• Clinical information: health history and visit records created during your care.
• Automatic collection: minimal. We do not use advertising trackers and we do not sell or rent visitor information.

Mobile & SMS Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you opt in to text messages, your number is used only for appointment, scheduling, and healthcare communications. Reply STOP to opt out or HELP for assistance at any time.

How We Use & Share Information

• To enroll you, schedule and deliver care, and follow up
• To process the payments you authorize
• To operate and secure this website
• We never sell personal information or share it for third-party marketing
• Disclosures are made only with your authorization or where required by law

Security & Your Choices

We use encryption in transit and limit access to your information to those who need it to provide your care. No method of transmission is perfectly secure, but we treat your information with the discretion it deserves.

To request access to, correction of, or deletion of your information, contact desirie@wrightcare.health.

Acceptance

By using this website, enrolling in a membership, or booking a visit, you agree to these Terms of Service, our Privacy Policy, and where applicable our Membership Terms.

Informational Use Only

Content on this website is general information about our services. It is not medical advice, diagnosis, or treatment, and it does not create a provider–patient relationship. That relationship begins only after a completed clinical evaluation.

This website is not for emergencies. Call 911 for a medical or psychiatric emergency, or call or text 988 for mental health crisis support.

Payment & Insurance

Wright Care membership is not health insurance and does not replace health-insurance coverage. Membership fees cover only the services specifically identified in the selected plan. Laboratory testing, imaging, medications, emergency services, specialist care, and outside services are not included unless expressly stated.

We are a cash-pay practice and do not bill insurance, including Medicare, Medicaid, or Medicare Advantage. Payment is due at enrollment or at the time of service.

No Guarantee of Outcomes

Treatment, prescriptions, and referrals are based on the provider’s clinical judgment and are not guaranteed. Individual results vary and no specific outcome is promised or guaranteed.

Limitation of Liability & Changes

To the fullest extent permitted by law, Wright Care Telehealth is not liable for damages arising from use of this website or reliance on its informational content. We may update these terms; the effective date above reflects the current version. Questions may be sent to desirie@wrightcare.health.